Flooring Sales

Brands We Sell

We are an authorized dealer for the following manufacturers:

•  Shaw
• Mohawk
• Smoot
• Cla-Mar

     Best After -the- Sale Service You Can Trust

         At Rohr’s , our service does not end when your carpet is installed.  We are proud to offer one of the most comprehensive after – the – sale carpet care programs 

         in Kansas – designed to protect your investment and keep your carpet looking its best for years.

          What You Receive When You Purchase Carpet From Us:

          Free Professional Carpet Cleaning          

          Receive one complimentary professional carpet cleaning when you schedule carpet service within 12 months of installation.

           Cleaning excludes mileage and furniture moving.

            Free Shaw R2X Carpet Spotter

             You will receive a Free bottle of Shaw R2X carpet spot cleaner (a $19.99 value).  Bring the bottle to the store and enjoy 50% off refills.

             Warranty Support & Record Keeping

             We maintain detailed records of your installation date and all cleanings completed through us.

              If you ever need to file a warranty claim, we can provide documentation and receipts upon request – saving you time and stress.

              Automated Cleaning Reminders 

              Life gets busy – we help you stay on track.

               We send reminders every three months to help ensure your carpet is professionally cleaned within manufacturer guidelines and your warranty

               remains valid.   

               * Reminders sent for up to 24 months from your last service     

               * Most carpets require professional cleaning every 12-24 months   

                Proper maintenance extends the life of your carpet, protect your warranty, and preserves its appearance. Our goal is simple:

                To give you the longest – lasting, best – looking carpet possible – long after the sale.

 

 

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     Rohr’s Lifetime Labor Warranty

        What Our Lifetime Labor Warranty includes

        Lifetime Wrinkle-Free Guarantee

        We provide a lifetime wrinkle-free guarantee on all properly stretched-in carpet installations.

        Superior Seam Quality

         While The industry standard states that “no seam is invisible,” our customers consistently report that our seams are hardly noticeable and superior to

         previous installations.

         Guaranteed Workmanship

         We stand behind the workmanship of our installers. Our team is professional, knowledgeable, and courteous, and every installation is completed with

         attention to detail.

         Industry Installation Standards

         All carpet installations meet or exceed CRI-105 or CRI-104 installation standards.

        Warranty Terms & Maintenance Requirements

        * Applies to owner-occupied residential properties only

        * Carpets must be professionally cleaned every 12-24 months, or sooner if needed, by Rohr’s Carpet Cleaning & Sales to maintain service and

           manufacturer warranties

        * We maintain records of installation, cleanings, and proof of purchase for your convenience if documentation is ever required

        * Our after-sale service includes automated 3-month cleaning reminders to help protect your warranty

        * Studies show that approximately 85% of residential carpet and hard surface warranties are voided due to improper maintenance- our system is

         designed to prevent that

          Certified & Trusted

          Rohr’s Carpet Cleaning & Sales is an IICRC-Certified Firm, Ensuring all cleaning and maintenance services meet nationally recognized standards.

 

 

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o Common Reasons Carpet Warranties Become Void

        Most carpet warranty issues are preventable.  Below are the most common reasons manufacturers and installers deny warranty claims:

        * Carpet is not professionally cleaned every 12-24 months by ab IICRC-Certified Firm ( the most common reason)

        * Unsanitary conditions caused by bodily fluids, including pet accidents

        * Flooding or excessive moisture damage

        * Abusive or excessive soiling

        * Fire or smoke damage

        Poor or inconsistent maintenance and care

        * Construction or remodeling debris left on carpet without proper protection

        * Failure to use walk-off mats or entry rugs, allowing outside soil to be tracked into the home

         * Improper installation performed by another company (we cannot warranty workmanship we did not perform)

         * Changes in occupant, including relocation

         * Daycares or home -based business, which exceed normal residential use

         * Yarn sprouting or high turf yarn– this is not a manufacturing defect and may be trimmed with scissors if it appears a long seams

          or in traffic areas

 

        If You Need to File a Warranty Claim

        We make the process as simple as possible:

       * If the issue is manufacturing – related, we will submit the claim directly to the manufacturer on your behalf 

       *If the issue is labor- related, we will repair, re-stretch, or re – seam the carpet at no additional cost, in accordance with our labor warranty

       Our Goal is to protect your investment,  eliminate surprises, and stand behind our work.

 

 

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 Buying Carpet? Ask These Questions First

Questions Your Should Ask to Find a Competent Installer

  #1: Does your installer know what CRI 105 is?

Why it Matters:

CRI 105 is the industry installation standard for residential carpet.  Not all installers follow it – and improper installation can

void your warranty.

What to ask:

* Is the installation performed to CRI 105 standards?

*Are Manufacturer requirements followed for my specific carpet?

  A knowledgeable installer should clearly explain how CRI standards protect your carpet and warranty.

#2: Does your installer use duct tape on the noses of steps?

  Why it matter:

Stair noses take the most wear.  When properly applied, duct tape helps reduce friction between carpet and pad,

extending the life of both.

What to ask:

* Are stair noses properly prepped before installation?

* What steps are taken to reduce wear on high – traffic areas?

Skipping this step can shorten the life of you carpet on stairs.

 #3: Is your installer using a wall – to – wall power stretcher?

 Why it matters:

Industry standards require a power stretcher – not a knee kicker – for proper carpet installation.

 What to ask:

* Will a wall – to –  wall power stretcher be used?

* Is the installer equipped with professional – grade tools?

 Improper stretching leads to wrinkles, buckling, and premature wear.

#4: Is your installer using proper tack strip?

Why it matters:

Correct tack strip size and placement are critical for keeping carpet secure over time.

 What to ask:

* Is industry – -approved tack strip being used?

* Is tack strip installed correctly for my sub-floor type?

Cheap or incorrect materials can cause loosing and visible gaps.

  #5: Does your installer provide more than a one – year warranty on stretching? 

Why it matters:

A properly trained installer stands behind their work.  Quality stretching should last years – not months.

What to ask:

* Is there a written workmanship warranty?

* What does it cover if wrinkles or buckling appear?

 Many  carpet warranties depend on correct installation.

#6: Does Your Installer Use Seam Sealer on All Seams?

Why it matters:

Using seam sealer is a manufacturer requirement for most carpets. Improper or skipped sea sealing can void

No Run / No Pull warranties.

What can go wrong if it’s skipped:

* Face yarns release more quickly

*Seam fray, separate, or show prematurely

* Carpet life is shortened

What to ask:

* Are all seams sealed during installation?

* Is the seam sealer manufacturer – approved?

A professional installer never skips this step.

Padding Matters Just as Much as Carpet

Just as style and color matter, proper padding is critical to extending the life and performance of your carpet.

We off industry – approved padding options including:

* 6 lb. and 8 lb. rebound pad (1/2″ thickness)

* Triple Touch pad, available in 8 lb. and 10 lb., which can double your texture retention warranty

Why padding Matters:

* Reduces wear and Crushing

* Improves comfort  and insulation

* Helps protect manufacturer warranties

The right pad protects your investment from the floor up.